What did WELLMAX do in the last 2 months?

24 Hours, 20000 Kilometers, 90% Satisfaction

The COVID-19 pandemic heavily impacted Shanghai recently. During the past 2-month city lockdown, our WELLMAX team worked closely together to cope with various changes, with the goal to meet clients’ high expectations of reliable products, prompt delivery and dependable support.

See how WELLMAX’s team live-up-to the role of “LED BULB EXPERT” during lockdown >>>

• 24H on-call as an LED expert and a career-oriented parent

Hilary Wu / Regional Sales Manager
“We constantly pay attention to clients’ continued growth and satisfaction. Even when we have to work from home, we keep the conversations going.”
For the past 2 months, the abrupt lockdowns forced everyone to shift work and lifestyle. During such uncertainty, our professional sales team kept on-call 24 hours a day to offer their services promptly via video conferences. They maintained a high level of “LED Bulb Expert” spirit, balancing work & family time well when working from home.

• 20,000 kilometers of travel to guarantee the best product quality

Jie Yang / QC Manager
“Quality is the single most important thing we stand for as a brand and the goal we relentlessly pursue.”
Quality is at the heart of everything we do at WELLMAX, and it all starts from our biggest priority: our clients. As the “SWAT Team” that did not get locked down in Shanghai, our QC teams dived into the production process within our regional factories in different cities to carefully examine the quality of our LED products. All efforts aimed to further strengthen clients’ trust in us.

• 90% customer satisfaction rate is the prove of our professionalism

Lena Chen / Logistics Operation Manager
“ It is our job to minimize the impact on shipping and to balance time, cost, and terms.”
Faced with the closure of the Shanghai port due to the lockdown, our logistics operation teams immediately re-routed transportation and diverted cargo to ports in other nearby cities. The process involved complex re-work of documentation and extensive communications, but it effectively minimized the impact on our clients.

The WELLMAX team promises that our highest priority is to keep our professionalism in uncertain times and do our utmost to support our clients. Thank you all for trusting us in the challenging times and for your continuing collaboration.